Reservations Call Center Agent – Alaska Airlines: Hiring in the Boise, ID area. “The Reservations Call Center Agent is responsible for assisting guests with information regarding fares, flight schedules, routings and policies. The Reservations Call Center Agent must be an assertive, self-starter who proactively assumes responsibility for determining and recommending the service which best meets the guests’ needs in a way that is consistent with our values.”
Search engine evaluators work online as independent contractors and give feedback about whether search engine results are comprehensive, accurate, relevant, and timely. They are the human quality-assurance check in a system run by complicated algorithms. Search engine evaluators must be familiar with the language and the culture of the local web search engine users. Typically, these positions are bilingual, but some openings are available for English-only search evaluators.
Although very little data are available for this work-at-home job since it is relatively new, thousands of listings for social media managers can be found on sites like CareerBuilder.com, SimplyHired.com, and Upwork.com. If you have a demonstrated command of social media and a sizable following, you might even be able to get started by reaching out to companies directly and asking if they need help.
What It Is: Transcription essentially involves you listening to audio files and typing out what you hear. Easy enough, right? Companies usually hire transcriptionists without much experience, so some job postings might only require you to have a computer and keyboard to get started. Transcription jobs can vary from transcribing a college lecture to a doctor's medical dictation, while most companies allow you to make your own schedule.
How to Get It: Customer service is the biggest work-at-home field, with companies including Spiegel, Hilton, Best Western, HSN, 1-800-FLOWERS and many others using at-home reps. Fill out an application with staffing companies such as Arise, Alpine Access, VIPdesk, LiveOps, and Convergys, all of which vet the companies who are hiring through them. If you need benefits, search through a staffing company that will hire you as an employee (Alpine Access, VIPdesk and Convergys do this) rather than an independent contractor. If you're a contractor, you may be asked to pay a small fee (between $15 and $35) for a background check. While a fee can be a sign of a scam, independent contractors are responsible for their own expenses.
The 10 employers above are just a tiny sampling of the many great companies looking to hire at-home workers. If you’re interested in exploring more, check out our Company Guide page which highlights some of the best companies for work-from-home, part-time, and flexible jobs! The free and comprehensive list offers company profiles, job posting histories, company headquarters locations, and more. Happy job searching!
Greg Johnson is a personal finance and frugal travel expert who leveraged his online business to quit his 9-5 job, spend more time with his family, and travel the world. With his wife Holly, Greg co-owns two websites – Club Thrifty and Travel Blue Book. The couple has also co-authored a book, Zero Down Your Debt: Reclaim Your Income and Build a Life You'll Love. Find him on Instagram, Facebook, and Twitter @ClubThrifty.
They give you 12 hours to transcribe one hour of audio not accounting for number of speakers, quality of audio, etc. This is all right if it is only an hour or so. However, if it is a three hour audio file you only have 36 hours to transcribe it. They don’t account for time to sleep or rest with the longer files. I did contact them about this and got no response.
Customer Service Representative – Inbound Reservations – Wyndham Destinations: Hiring in the Springfield, MO area. “Help owners plan their dream vacations and make reservations as an inbound customer service representative at Wyndham Destinations. After a paid training period, you’ll become an expert on our resorts, amenities, and things to see and do near each location. You’ll then have the option to work from home, taking calls from excited customers who are ready to explore new destinations. Based on their interests, you’ll provide them with custom recommendations to create truly unforgettable vacation experiences.”
What It Is: Many companies pay online testers to make sure websites are intuitive and easy to navigate. "You basically follow the instructions you're given to check out the website," says Anna Thurman, founder of RealWaysToEarnMoneyOnline.com, a site that has reviewed more than 500 online work opportunities. "It usually only takes about 15 minutes per test." Thurman recommends registering with 10 to 12 different companies since the opportunities to test these sites are doled out first come, first served. "There are people who make $100 to $200 a month by staying on top of those tests," Thurman says.
When I began looking for work-at-home jobs, I had no clue what I wanted to do, I just knew that I needed something part-time and flexible. My plan was to work in the afternoons when my daughter was napping, which gave me two-three hours of uninterrupted work time. Luckily, through my networking efforts, I was able to land a freelance marketing gig that allowed me to work a few hours each day while my daughter snoozed in the afternoons.
We opened our call center - originally called National Reservations - in 1980 in St. Louis, Missouri. Over time, the business evolved in a way that allowed us to offer some of our employees the opportunity to work from home. Beginning in 2005, we had 19 employees working remotely. Today, we’ve grown to over 2,500 employees taking care of customers from their home offices. Our Reservation Sales and Customer Service teams are available 24 hours a day, 365 days a year, and provide exceptional customer support for Alamo, Enterprise and National. Our Reservation Sales representatives efficiently book reservations that leave our customers fully satisfied. And employees support our Customer Service department, with the goal to “make it right” for our customers. Our teams leverage phone, chat sessions, social media and email to serve more than 40 million customers annually.
Security must be addressed for teleworkers and non-teleworkers as well. In 2006, a United States Department of Veterans Affairs employee's stolen laptop represented what was described as "potentially the largest loss of Social Security numbers to date". While he was not a telecommuter, this incident brought attention to the risks inherent in working off-site. Ninety percent of executives charged with security in large organizations feel that telework is not a security concern. They are more concerned with the occasional work that's taken out of the office by non-teleworkers because they lack the training, tools, and technologies that teleworkers receive. In other studies regarding Job Characteristics Theory, job feedback seemed to have the strongest relationship with overall job satisfaction compared to other job characteristics. While teleworking, communication is not as immediate or rich as face-to-face interactions. Less feedback when teleworking is associated with lower job engagement. Thus, when perceived supervisor support and relationship quality between leaders and teleworkers decreases, job satisfaction of the teleworker decreases. The importance of manager communication with teleworkers is made clear in a study that found that individuals have lower job satisfaction when their managers telework.
Being an at-home call-center rep requires a computer and may require specific software or equipment. A great phone voice helps as well, as does any experience in customer service, data entry, retail sales, or management. Dozens of sites list job openings for call-center representatives, including Upwork.com, Freelancer.com, and SimplyHired.com. However, you may also find listings offered by local businesses in your local newspaper.
Scope of Work (SOW) Specialist – Cleo: “Cleo is looking for a client-focused, Scope of Work (SOW) Specialist to join our Services team to provide clients with clearly defined project tasks that Cleo will follow to complete the integration projects. This position can be based out of any one of our offices in the US or work remotely from anywhere in the US – it is all about finding the right fit! Ideal candidates possess a strong background working directly with clients to deliver excellent customer service and well thought out project plans with clearly defined tasks and deadlines. Bachelor’s Degree in Computer Science or related field, or equivalent relevant experience; 5+ years in Pre-sales or customer-facing technical role; Experience with EDI, Managed File Transfers, and/or Integration software; Experience creating SOWs.”
I am available to work at least 15 hours a week doing typing reports or whatever fits my abilities. In the past I have done many assorted jobs and spent 15 years in the Interior design field. I have worked outside in offices many years and am good on the telephone and keyboard on my tablet and if need be can get a computer if necessary. My experience in the working field covers an assortment of jobs. I am a retired senior lady.
What you’ll do: Online tutors help kids get an edge up on various subjects including algebra, chemistry, physics, geometry, etc. All you need is a hefty knowledge of your chosen subject, a high-speed internet connection (with a webcam) and a few hours of time (Tutor.com’s job site says you can work as little as five hours to as many as 29 hours per week).
As more companies transition to a remote workforce, the number of virtual call center jobs increases. Often, experience in an office call center or even a retail job is enough to land a home-based call center job. If you speak more than one language, consider getting a bilingual call center job, which tends to have perks due to the additional knowledge needed.