Telecommuting gained ground in the United States in 1996 after "Clean Air Act amendments were adopted with the expectation of reducing carbon dioxide and ground-level ozone levels by 25 percent." The act required companies with over 100 employees to encourage car pools, public transportation, shortened work weeks, and telecommuting. In 2004, an appropriations bill was enacted by Congress to encourage telecommuting for certain Federal agencies. The bill threatened to withhold money from agencies that failed to provide telecommuting options to all eligible employees.
Being an at-home call-center rep requires a computer and may require specific software or equipment. A great phone voice helps as well, as does any experience in customer service, data entry, retail sales, or management. Dozens of sites list job openings for call-center representatives, including Upwork.com, Freelancer.com, and SimplyHired.com. However, you may also find listings offered by local businesses in your local newspaper.
Scope of Work (SOW) Specialist – Cleo: “Cleo is looking for a client-focused, Scope of Work (SOW) Specialist to join our Services team to provide clients with clearly defined project tasks that Cleo will follow to complete the integration projects. This position can be based out of any one of our offices in the US or work remotely from anywhere in the US – it is all about finding the right fit! Ideal candidates possess a strong background working directly with clients to deliver excellent customer service and well thought out project plans with clearly defined tasks and deadlines. Bachelor’s Degree in Computer Science or related field, or equivalent relevant experience; 5+ years in Pre-sales or customer-facing technical role; Experience with EDI, Managed File Transfers, and/or Integration software; Experience creating SOWs.”
A 2007 study of National Science Foundation employees indicated that approximately one-third participated in telework regularly, characterized staff satisfaction with the program, and noted savings in employee time and greenhouse-gas emissions as a result of telework. Rep. Sarbanes (D-MD) introduced the Telework Improvements Act of 2009 in March 2009. Co-sponsors of the bill included Reps. Connolly (D-VA), Wolf (R-VA), and Capito (R-WV). The bill requires each executive agency to establish a policy under which employees may be authorized to telework to the maximum extent possible without diminishing employee performance or agency operations. At the same time in the U.S. Senate, Sen. Akaka (D-HI) introduced the companion bill, along with Sens. Landrieu (D-LA) and Voinovich (R-OH).