We opened our call center - originally called National Reservations - in 1980 in St. Louis, Missouri. Over time, the business evolved in a way that allowed us to offer some of our employees the opportunity to work from home. Beginning in 2005, we had 19 employees working remotely. Today, we’ve grown to over 2,500 employees taking care of customers from their home offices. Our Reservation Sales and Customer Service teams are available 24 hours a day, 365 days a year, and provide exceptional customer support for Alamo, Enterprise and National. Our Reservation Sales representatives efficiently book reservations that leave our customers fully satisfied. And employees support our Customer Service department, with the goal to “make it right” for our customers. Our teams leverage phone, chat sessions, social media and email to serve more than 40 million customers annually.
These work arrangements are more likely to become more popular with current trends towards greater customization of services and virtual organizing. Distributed work offers great potential for firms to reduce costs, enhance competitive advantage and agility, access a greater variety of scarce talents, and improve employee flexibility, effectiveness and productivity. It has gained in popularity in the West, particularly in Europe. While increasing in importance, distributed work has not yet gained widespread acceptance in Asia.
Bloggers are typically people who enjoy a particular topic and enjoy writing about it on a semi-regular to regular basis. If you have something you are passionate about, or are an expert in a particular area, you can consider starting a blog. Blogs are a great way to: teach people about a particular skill, entertain, or share about life experiences.