They give you 12 hours to transcribe one hour of audio not accounting for number of speakers, quality of audio, etc. This is all right if it is only an hour or so. However, if it is a three hour audio file you only have 36 hours to transcribe it. They don’t account for time to sleep or rest with the longer files. I did contact them about this and got no response.
Virtual assistants, commonly referred to as VAs, come in all shapes and sizes. Many companies will hire VAs if they are looking for help with online administrative tasks (email, calendar management, data entry, etc), but don’t necessarily want to hire a full time employee just yet. They’re the perfect work from home job for busy people that may need to drop their work at a moments notice, or have very sporadic availability.